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FAQ (Student)

  1. What is the S-L Graduation Requirement?

Starting from the 2016-17 intake of first year students, Service-Learning (S-L) became a graduation requirement. To fulfil the S-L graduation requirement, each student is required to participate in at least ONE course with a S-L element before graduation.


  1. How can I fulfil the S-L Graduation Requirement?

In order to fulfil the S-L requirement, students have to:

  • complete the required S-L experience (including 30 service and training hours) as confirmed by the Course Instructor;
  • submit all relevant S-L documents; and
  • pass the course.


  1. How can I join S-L projects? 

Register and attend the first lecture of courses with S-L experiences and choose the projects that interest you.


4. How do I register for a specific S-L project?

Besides signing up for the course, you also need to register for a specific S-L project through the online system. More information on the registration procedure can be found here.


5. Is the workload demanding in S-L projects?

It depends. S-L is different from the traditional learning approach. It is challenging but rewarding. Good planning and division of labor will greatly enhance work efficiency.


6. How many training and service hours are needed and what will be included?

This can vary; in general, at least 30 training and service hours in total are needed to complete a S-L course:

  •  Training and Orientation specifically provided by the Agency
  • Preparation meetings for service
  • Consultation meetings
  • Actual service hours (direct and indirect service)
  • Report back celebration (if any)


7. Can I join more than one S-L project within a semester?

Yes, but you need to have good time management and balance of work. Check and arrange the practicum time carefully to avoid time conflict between different S-L projects.


8. Do I need to attend the tutorials of the course if I join the S-L project?

 It depends on the course, so please ask your course instructor about the tutorial and S-L project requirements.


9. How do I know if I have completed the S-L graduation requirement?

At the end of each term, you can check the updated record in Degree Works to ensure the fulfilment of the S-L graduation requirement.


10. How can I learn/perform better in a S-L project?

There are four steps:

  • Prepare (e.g. set goals and do research) and actively participate (raise questions) in the agency orientation and training;
  • Discuss with your team about anticipated difficulties and possible solutions before the practicum;
  • Communicate with the Agency Supervisors to agree on service needs and execution during the service practicum;
  • Do reflection and evaluation throughout the process.


11. Where can I find more information and resources about S-L?

About S-L and projects:

  • Visit OSL website ( for publications with previous projects' information (i.e. reports, products);
  • Visit students’ work products in the OSL library; and
  • Invite your Service-Learning Teaching Assistant to share their experience.

About service targets and agencies:

  • Research for related books, journals, and online materials;
  • Consult with the agencies during the orientation visit and throughout the programme.

About updated information and arrangement:

  • Talk to agencies, the respective OSL Coordinator, and the Course Instructors directly.


12. What can I gain in joining S-L projects?

Experiences, skills, and friendship!

S-L experiences credit your ability and will help with your career path. Also, you will be considered favourably in your application to various S-L related programmes, such as the Mainland and International Service-Learning Programs (MISLP) and S-L conferences.


13. Who should I contact if I have questions?
You are not alone! Contact the related person for support:

  • Academic and course related: the Course Instructor and the respective Teaching Assistant (TA);
  • S-L project arrangement: the respective OSL Coordinator, the respective TA, and/or Course Instructor;
  • Service Practicum Arrangement: the Agency Supervisor and representatives.


14. How do I use the Social Career App for tracking my service hours?

Please follow the instructions in this manual on how to use the Social Career App to track your service hours.


15. If my question is not on the FAQ list, how do I get them answered?
(1) Visit our Facebook at
(2) Contact Us: 2616 8073 or